TERMS & CONDITIONS
Please read our terms and conditions carefully. Submitting an order or becoming a member of Multisports USA, means that you agree to be bound by these terms and conditions. These terms and conditions are subjected to change at any time without any further notice. Any transaction is governed by the terms and conditions in place at the time of the transaction.
Multisports USA reserves the right to cancel orders at any time.
Prices and products are subject to change at any time without notice.
Multisports USA online store uses SSL Certification which protects against fraud.
Your payment information is encrypted as soon as you login until your transaction is processed and it is not saved on a public server.
Although we use encryption software, the security of the information and the payment through the internet or through email can not be guaranteed. Multisports USA cannot be held responsible for any damages suffered as a result of the use of electronic communication methods, including, but not limited to, recurrent lapses or delays in the delivery of electronic communications, interceptions or manipulations of the electronic communications by third parties or computer programs used for the communication or transmission of viruses.
Payments can only be processed if the information used for invoicing can be verified.
Multisports USA will contact you within 48 hours if a product becomes unavailable after the order has been accepted. We will suggest product alternatives or remove the item from the order and give you a full refund.
Amendments to orders can be considered by contacting Multisports USA via email or telephone. Additional shipping charges may apply.
Colors depicted should be used as a guide only, as some fabrics and materials may appear different depending on lighting conditions resulting in color variations shown on the website and in the catalog.
All prices are in USA Dollars.
Clearance Items Policy
Clearance includes new, unopened, factory-sealed products that are either discontinued, overstocked, or end of stock. They come with the original manufacturer's warranty. All sales are final, no returns or exchanges, with exception of manufacturer warranty coverage.
Promo/Discount codes or coupons
Promo/Discount codes or coupons cannot be combined and are not applicable on clearance items. Multisports USA reserves the right to cancel any promotion or discounts codes or coupons at any time without further notice.
DELIVERY TIME AND SHIPPING CHARGES
Orders are processed from Monday through Friday.
Multisports USA tries to deliver all items in one shipment. However, we reserve the right to divide the shipment of the order. This can occur (but is not limited to) part of an order being delayed or unavailable. If we proceed to divide an order, the client shall be notified, by email of our intention to proceed in this manner. To such an effect, we shall use the email address or telephone number supplied by the client at the time of the order.
Dispatch and delivery dates are provided as a guide only. Multisports USA takes no responsibility for any failure to deliver products within the expected delivery time.
Standard Shipping - $0 - $49 = $6.99
2nd day - $20
Next day - $40
More than $49 = free shipping
and many national debit cards (co-branded Visa and MasterCard)
We truly believe that you will be pleased with our products. We understand, however, that you may have to return something to us for a variety of reasons. Therefore, we will happily accept your return/exchange within 15 days from the delivery date. Please read the following policies and procedures for exchanges or returns:
Merchandise must be returned in its original condition: new, unworn, unwashed and properly packed in the original box. Please be aware that because it is an underwear, all items that have been worn will show signs of wear and will no longer be in the original condition.
Exchanges may take up to 5 business days to process.
Credits will be made to the original payment form of your order and may take up to 5 business days to process by Multisports USA.
Original shipping and handling costs are non-refundable.
The customer is responsible for the return/exchange shipping cost. In case of an exchange, the customer is also responsible for the re-shipping cost.
For returning orders that were under a free shipping promotion, the amount of the shipping cost will be deducted from the final refund.
If you receive the wrong item, we will provide the returning label and make sure that you will receive the correct one as soon as possible.
Please send copy of the receipt together with your return/exchange.
Please ship returns/exchanges to
4005 NW 114th Ave, Suite 6
Doral, FL 33178
P: (786)655 8144
F: (786)391 3897
We have designed our returns/exchanges process to support a reasonable cost of doing business and avoid needless waste.